Terms of service
Terms and Conditions - Pro Efficiency AI
Last Updated: 4/13/2025
1. Acceptance of Terms
By accessing or using the services ("Services") offered by Pro Efficiency AI, a DBA of Pro Efficiency Consultants LLC ("Company," "we," "us," or "our"), including our website and AI voice agent solutions, you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, please do not use our Services.
2. Service Description
Pro Efficiency Consultants LLC, operating as Pro Efficiency AI, provides AI voice agent automation services for businesses, including inbound and outbound calling solutions. Our Services may include appointment scheduling, call transfers, lead qualification, and other automated voice interactions.
3. User Accounts
3.1 Account Creation
To access certain features of our Services, you may need to create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
3.2 Account Information
You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.
4. Payment Terms
4.1 Fees and Billing
Service fees are as specified on our website or in a separate agreement. We use Stripe to process payments securely. By providing payment information, you represent that you are authorized to use the payment method.
4.2 Subscription and Renewals
Services may be offered on a subscription basis. Subscriptions automatically renew unless canceled according to our cancellation policy.
4.3 Refunds
Refund eligibility is determined on a case-by-case basis. No refunds will be provided for partial months of service or for periods where the account was temporarily unavailable.
5. Intellectual Property Rights
5.1 Our Property
All content, features, and functionality of our Services, including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, data compilations, software, and AI voice technologies, are the exclusive property of Pro Efficiency Consultants LLC or its licensors.
5.2 License to Use Services
We grant you a limited, non-exclusive, non-transferable, revocable license to use our Services for your business purposes in accordance with these Terms.
5.3 Voice Recordings and Scripts
Any voice recordings created through our Services may be used solely for the intended business purpose. Custom scripts created for your AI voice agents remain your property, but the underlying technology and AI systems remain the property of Pro Efficiency Consultants LLC.
6. Usage Restrictions
You agree not to use our Services:
- For any unlawful purpose or in violation of any applicable laws
- To transmit or distribute harmful code
- To harass, abuse, or harm another person
- To impersonate or misrepresent your affiliation with any person or entity
- In a manner that could disable, overburden, or impair the Services
- For telemarketing that violates the Telephone Consumer Protection Act (TCPA) or similar laws
- To collect or harvest any personal information from other users
- To circumvent, disable, or interfere with security-related features of the Services
7. Data and Privacy
7.1 Data Collection
We collect and process data as described in our Privacy Policy. By using our Services, you consent to such processing and warrant that all data you provide is accurate.
7.2 Call Recording and Monitoring
Our Services may include recording and monitoring calls. You are responsible for obtaining all necessary consents from call recipients and for complying with all applicable call recording laws and regulations.
8. Disclaimers and Warranties
8.1 Service Availability
We strive to ensure our Services are available 24/7, but we do not guarantee that the Services will be available at all times or error-free.
8.2 No Warranties
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
8.3 AI Technology Limitations
You acknowledge that AI voice technology has inherent limitations and may not perform perfectly in all situations. We do not guarantee that our AI voice agents will understand or respond appropriately to all inputs.
9. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, PRO EFFICIENCY CONSULTANTS LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM YOUR USE OR INABILITY TO USE THE SERVICES.
10. Indemnification
You agree to defend, indemnify, and hold harmless Pro Efficiency Consultants LLC and its officers, directors, employees, and agents from any claims, damages, liabilities, costs, and expenses arising from your use of the Services or your violation of these Terms.
11. Third-Party Services
Our Services may contain links to third-party websites or services that are not owned or controlled by Pro Efficiency Consultants LLC. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services.
12. Termination
12.1 Termination by You
You may terminate your account and discontinue use of our Services at any time by following the instructions on our website or contacting us directly.
12.2 Termination by Us
We may terminate or suspend your account and access to our Services immediately, without prior notice or liability, for any reason, including if you breach these Terms.
13. Governing Law
These Terms shall be governed by and construed in accordance with the laws of [Your State/Country], without regard to its conflict of law provisions.
14. Changes to Terms
Pro Efficiency Consultants LLC reserves the right to modify these Terms at any time. We will provide notice of significant changes by posting the new Terms on our website and updating the "Last Updated" date. Your continued use of the Services after such modifications constitutes your acceptance of the revised Terms.
15. Severability
If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced.
16. Entire Agreement
These Terms, together with our Privacy Policy, constitute the entire agreement between you and Pro Efficiency Consultants LLC regarding our Services and supersede all prior agreements and understandings.
17. Contact Information
If you have any questions about these Terms, please contact us at:
Pro Efficiency Consultants LLC
DBA: Pro Efficiency AI
[email protected]
(602) 842-2361