Privacy policy
Privacy Policy - Pro Efficiency AI
Last Updated: 4-13-2025
1. Introduction
Pro Efficiency AI (a DBA of Pro Efficiency Consultants LLC, hereinafter "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI voice agent automation services or visit our website at [yourdomain.com].
2. Information We Collect
2.1 Information You Provide to Us
- Business Information: Company name, industry, contact details, and business requirements
- Account Information: Name, email address, phone number, billing information
- payment Information: Credit card details, billing address (processed securely through Stripe)
- Voice Recordings: Call recordings when using our AI voice agent services
- Communication Data: Information provided in emails, forms, or other correspondence
2.2 Information Automatically Collected
- Usage Data: How you interact with our website and services
- Device Information: IP address, browser type, operating system
- Cookies and Similar Technologies: Information collected through cookies and similar tracking technologies
3. How We Use Your Information
We use your information for the following purposes:
- Providing and improving our AI voice agent services
- Processing payments and managing your account
- Customizing AI voice agent scripts and interactions
- Analyzing service performance and user experience
- Communicating with you about your account or services
- Training and improving our AI systems
- Complying with legal obligations
4. Disclosure of Your Information
We may share your information with:
4.1 Service Providers
We may share your information with third-party vendors, service providers, and contractors who perform services on our behalf, including:
- Stripe: For processing payments
- Cloud Service Providers: For hosting our services and storing data
- Analytics Providers: To help us understand service usage
4.2 Business Transfers
If ProEfficiency Consultants LLC is involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
4.3 Legal Requirements
We may disclose your information where required by law or if we believe such action is necessary to comply with legal obligations. 5
5. Data Security
Pro Efficiency Consultants LLC implements appropriate technical and organizational measures to protect your personal information. However, no electronic transmission or storage system is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When determining retention periods, we consider the amount, nature, and sensitivity of the personal data.
7. Your Rights
Depending on your location, you may have certain rights regarding your personal information, including:
- Access to and copies of your personal data
- Correction of inaccurate data
- Deletion of your data
- Restriction or objection to processing
- Data portability
- Withdrawal of consent
8. Children's Privacy
Our services are not intended for individuals under the age of 18, and we do not knowingly collect personal information from children.
9. Changes to this Privacy Policy
Pro Efficiency Consultants LLC may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date.
10. International Data Transfers
Your information may be transferred to, and maintained on, computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ.
11. Cookie Policy
We use cookies and similar tracking technologies to collect information about your browsing activities and to distinguish you from other users of our website.
12. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:
Pro Efficiency Consultants LLC
DBA: Pro Efficiency AI
[email protected]
(602) 842-2361
13. Stripe Payment Processing
We use Stripe for payment processing services. When you make a payment on our website, you provide your payment information directly to Stripe. We do not store your full credit card details on our servers. Stripe may use your data as required for the purposes of payment processing, fraud prevention, and compliance with their legal obligations. For more information about how Stripe processes your data, please refer to Stripe's Privacy Policy at [https://stripe.com/privacy](https://stripe.com/privacy).